SHIPPING/RETURNS
All our products are shipped directly from either our new_habits headquarter in Copenhagen or from our independent designers and artists who use their own packaging and shipping provider.
SHIPPING TIMES & COSTS
As we work with independent designers and artists, all shipping times are estimates and shipping fees vary per designer. Please see the 'Shipping' tab on each product page for more information on where your order will be shipped from, as well as shipping costs and production times in the case of made-to-order items and dispatch time. Shipping costs can be higher when you order items from different designers.
Once an item is shipped, you will receive an email with tracking information. Please, note that new_habits.world store is not liable for missed deliveries and reserves the right to charge you the costs for shipping charges of uncollected packages.
Once an item is shipped out, you will receive an email with tracking information. Please, note that new_habits store is not liable for missed deliveries and reserves the right to charge you the costs for shipping charges of uncollected packages.
For any questions regarding shipping times and costs, please email: create@new-habits.world
HEAVY SHIPMENTS
For a selection of heavier/larger items, shipping is calculated separately. After your purchase, you will receive a quote and can approve any additional costs before shipment.
TAXES & DUTIES
Please, note that the product price and shipping costs do not include taxes and import duties. Taxes and import duties may be charged when the shipment reaches the country of destination. Please, see the shipping tab on the product page(s) to check the location of the item.
RETURNS
Please note that some items are not subject to returns/refunds. This includes all made-to-order and pre-order items. If you have any questions about our items, please feel free to email create@new-habits.world
For items that are eligible for returns, you are entitled to return your order for any reason within 14 days of receiving the order. If you wish to make a return, please email create@new-habits.world with "Return - your order number" in the subject line and the reason for return. Then, we will provide you with instructions and the return address.
You have the right to open the package and check the contents, but the product must return unused. All original packaging and price labels must be returned with the product without having been altered.
The refund will be processed within 5 working days of receiving the item. Please, note that shipping costs can not be refunded, and you are responsible for the costs of returning the goods.
EXCHANGES
We do not offer exchanges - only returns. Please email create@new-habits.world. with your exchange request and a member of our team will help you. Once the return is accepted, make a separate purchase for the new item.
PAYMENT METHODS
We offer VISA and MasterCard payment.For more information about our shipping services or payment methods, please contact our Customer Service at create@new-habits.world
_______________________
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from new-habits.world (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
1. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
2. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
3. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including the last four digits of your paying card), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to: communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Stripe to power our online store--you can read more about how Stripe uses your Personal Information here: https://stripe.com/en-dk/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. Additionally, we will forward your order details including your email, shipping address and phone numbers to the designer/s, who will ship the order directly to you. Payment information will not be forwarded.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at create@new-habits.world.
All our products are shipped directly from either our new_habits headquarter in Copenhagen or from our independent designers and artists who use their own packaging and shipping provider.
SHIPPING TIMES & COSTS
As we work with independent designers and artists, all shipping times are estimates and shipping fees vary per designer. Please see the 'Shipping' tab on each product page for more information on where your order will be shipped from, as well as shipping costs and production times in the case of made-to-order items and dispatch time. Shipping costs can be higher when you order items from different designers.
Once an item is shipped, you will receive an email with tracking information. Please, note that new_habits.world store is not liable for missed deliveries and reserves the right to charge you the costs for shipping charges of uncollected packages.
Once an item is shipped out, you will receive an email with tracking information. Please, note that new_habits store is not liable for missed deliveries and reserves the right to charge you the costs for shipping charges of uncollected packages.
For any questions regarding shipping times and costs, please email: create@new-habits.world
HEAVY SHIPMENTS
For a selection of heavier/larger items, shipping is calculated separately. After your purchase, you will receive a quote and can approve any additional costs before shipment.
TAXES & DUTIES
Please, note that the product price and shipping costs do not include taxes and import duties. Taxes and import duties may be charged when the shipment reaches the country of destination. Please, see the shipping tab on the product page(s) to check the location of the item.
RETURNS
Please note that some items are not subject to returns/refunds. This includes all made-to-order and pre-order items. If you have any questions about our items, please feel free to email create@new-habits.world
For items that are eligible for returns, you are entitled to return your order for any reason within 14 days of receiving the order. If you wish to make a return, please email create@new-habits.world with "Return - your order number" in the subject line and the reason for return. Then, we will provide you with instructions and the return address.
You have the right to open the package and check the contents, but the product must return unused. All original packaging and price labels must be returned with the product without having been altered.
The refund will be processed within 5 working days of receiving the item. Please, note that shipping costs can not be refunded, and you are responsible for the costs of returning the goods.
EXCHANGES
We do not offer exchanges - only returns. Please email create@new-habits.world. with your exchange request and a member of our team will help you. Once the return is accepted, make a separate purchase for the new item.
PAYMENT METHODS
We offer VISA and MasterCard payment.For more information about our shipping services or payment methods, please contact our Customer Service at create@new-habits.world
_______________________
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from new-habits.world (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
1. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
2. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
3. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including the last four digits of your paying card), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to: communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Stripe to power our online store--you can read more about how Stripe uses your Personal Information here: https://stripe.com/en-dk/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. Additionally, we will forward your order details including your email, shipping address and phone numbers to the designer/s, who will ship the order directly to you. Payment information will not be forwarded.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at create@new-habits.world.